FAQS

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Do I need to make an appointment?

Whilst it is not necessary to make an appointment to visit our showroom, we encourage our customers, particularly new visitors, to schedule an appointment to allocate a sufficient time slot for our team to introduce themselves, our iconic’s collection and service offering. To book an appointment, please click here.

How long will it take to commission a bespoke piece?

For first time customers we would typically require a minimum of three visits. Overall, four to five weeks will be sufficient depending on your availability and the time of the year. For regular customers, we often only require one further fitting, as and when necessary. Learn more about the bespoke service & experience here.

I am in Hong Kong for a short stay, can I still commission made-to-measure or bespoke garments?

For short stay clients where time is often constrained to just one visit, the opportunity to experience Magnus & Novus menswear is provided with the exclusive made to measure collection. The first visit involves a fitting with the master sizing garments. Adjustments will be noted and the hand crafted garments will be shipped to the customer, typically within 5 weeks. For further information, please refer to our guide on 'Made to Measure.'

For our bespoke service, we can expedite a basted first fitting for short stay clients/ traveling clients, on a case by case basis. Please contact us to provide us with more details on your requirement and schedule here.

As a purveyor of iconic menswear, Magnus & Novus ready to wear can be discovered at The Rake here, and Lane Crawford here. Our showroom also carries a selection of hand crafted ready-to-wear garments. Our in-house seamstress can perform same day alterations where viable. 

How do I care for my bespoke garments?

Industrial dry cleaning can strip cloth of its natural oils, with a loss of lustre, texture and colour. Sponge and press service prolongs the life of your clothes. For further information, please refer to our guide on 'How to Care for Bespoke.'

Do you carry out repairs and alterations?

We can alter or repair garments that we have made for our customers on a lifetime complimentary basis. The generous inlays to the body seams of all our garments allow for the future. Our alteration tailors are located on the premises.

To learn more, please refer to our top three tips for our alterations service here.

THE BESPOKE FITTING PROCESS

What is the standard bespoke fitting procedure for new customers?

Step 1 / Consultation

At your first meeting detailed measurements and photos will be taken.

From listening to your lifestyle and needs, we will help you decide on the garment details and fit. You will be guided through our timeless wardrobe collection for inspiration and through an extensive range of cloths, including the finest English and Italian mills.

Step 2 / First Fitting

In this fitting you will try on your garments basted fitting.

The garment will be adjusted according to how you will most likely be wearing it, for example, the alignment of your shoulders to your unique posture.

After this first fitting your garment will be taken apart and re-handsewn incorporating these latest adjustments with your pattern being revised accordingly.

Step 3 / Second Fitting

We are near completion. This is the opportunity to make any final adjustments to the garment.

A more refined and precise shaping will happen to further ensure the ideal fit.

Your tailor will be looking at all the details, for example, checking your jacket is showing enough cuff, that the trousers are breaking perfectly on the shoes.

If any tweaks are needed then, once again your pattern will be revised accordingly, ready for the next commission.

Step 4 / Completion & Delivery

A final fitting to check over the details….

Once completed it is ready for you to wear and enjoy for years to come. We leave fabric in the seams for any adjustments you may require in the future as your body shape changes.

THE HOUSE CLOTH

What cloths & merchants do we carry?

Magnus & Novus offers a diverse range of cloths and merchants for made to measure & bespoke, ensuring opportunities for creativity. Various weights and cloth compositions allow for the curation of a truly timeless wardrobe across the full spectrum of dress decorum and four seasons. Cloth utility, longevity and versatility ensure that each Magnus & Novus bespoke garment is cherished and cared for over time. Our selection of cloth includes, but not limited by, the below. Please enquire in-store or at customer@magnusandnovus.com for specific cloth availability.

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